I went to a special event at the store and found a ton of items I've never seen before. I came in with an idea for a pendant I wanted, and the staff took their time and helped me flesh out my idea on paper. My wife loves the pendant, and still gets complemented on it. I'll definitely go back for any custom work in the future!
I bought a watch from this location over vacation. Everyone was pleasant and professional. I would definitely buy from there again.
I absolutely love my custom ring. I wanted to reset the stones from a ring my husband gave me while we were still dating. The friendly saleswoman helped me create a unique ring that perfectly suits my personality. I get so many compliments.
Sucked... long story....
This would be one of the worst experiences I have had with a jewelry store. It took over a month to get a ring back that was being sized, after the ring came back to the store some diamonds were loose, after coming back from having the diamonds reset the ring is not the size they measured for and is still too big.
Stop it.
On a separate, yet related note...
To people who leave hate in their reviews,
Kay Jewelers is a US Jewelry Store based in Lake Geneva, Wisconsin. Kay Jewelers is located at 656 Edwards Blvd, Lake Geneva, WI 53147, USA.
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